Important COVID-19 Information for Stanford Health Care Advantage Members

As the world copes with the impact of the coronavirus (COVID-19) pandemic, we know that you have a lot of questions about what it means for you and the people you care about.

Stanford Health Care Advantage encourages you to learn more about how you can protect yourself and your family. Visit and click on Information about the Novel Coronavirus.

What if I have symptoms?

Call your Primary Care Physician (PCP) if you feel sick with fever, cough, or difficulty breathing, and have been in close contact with a person known to have COVID-19, or if you live in or have recently traveled from an area with ongoing spread of COVID-19. Your PCP’s name and phone number are listed on your Stanford Health Care Advantage ID card. It’s important to call your PCP’s office first, since your doctor may be able to treat you over the phone, arrange for a video visit, or set up special screening procedures to minimize your exposure to other people.

If you are experiencing a life-threatening emergency, call 911 or go to your nearest hospital emergency room (ER).

Care by phone, online, or in person

You have several ways to get care without leaving the comfort of your home.

It’s best to set up your Teladoc account before you need it. Setting up an account includes completing a brief medical history so that the Teladoc physician can review your current and past illnesses and medications. There are several ways to set up your account:

COVID-19 Testing and Treatment

Stanford Health Care Advantage will not require preapproval (i.e. prior authorization) for COVID-19 testing and treatment. We are also waiving copayments and coinsurance for medically necessary COVID-19 testing and treatment. Note: the need for testing is determined by your doctor based on your symptoms in conjunction with CDC guidelines.


Currently, there are no unusual drug shortages and there are several options for getting the medicines that you need. It’s a good idea to fill your prescriptions by mail, especially during the COVID-19 outbreak. You can avoid standing in line at the pharmacy, and with most prescriptions you can get a 3 month supply for the price of 2 months. Our mail order pharmacy is MedImpact Direct and there are several ways to sign up:

Stay Informed

Information about COVID-19 is changing rapidly. Check back regularly for the latest updates.