Contact Us

Customer Service
Toll Free: 1-855-996-8422 (TTY: 711)*
Fax Number: 1-833-407-0025

Non-Member/Enrollment
Toll Free: 1-855-921-3777 (TTY: 711)*

Company Headquarters
P.O. Box 2336
Dublin, CA 94568

Telephone lines are open 8 a.m. to 8 p.m., seven days a week. You may reach a messaging service on weekends from April 1 to Sept. 30 and holidays. Please leave a message, and your call will be returned the next business day.

Mailing address and phone number for written customer service, appeals and grievances requests:

Stanford Health Care Advantage
PO Box 5904
Troy, MI 48007

1-855-996-8422 (TTY: 711)* (Customer Service)

*Please note that our main customer service number (above) is the designated number for submitting oral requests.


Interested in Learning More About a Stanford Health Care Advantage (HMO) Plan?

Talk with a Licensed Medicare Advisor

Talk with a Licensed
Medicare Advisor

Discuss your options with a local, licensed Stanford Health Care Advantage Medicare advisor.

Attend a Free Medicare Seminar

Attend a Free
Medicare Seminar

Learn more about Stanford Health Care Advantage plans at one of our free Medicare seminars.

Request Your Free Information Kit

Request Your Free
Information Kit

Download your free Medicare Information Kit or request a physical copy in the mail.

Schedule a Personal Consultation

Schedule a
Personal Consultation

Get all your questions answered in a one-on-one appointment with a licensed Medicare advisor.

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Attention

The 2021 Plan-Year Member Portal will be available on October 15, 2020. If you are a current Stanford Health Care Advantage member, you may access the 2020 plan-year Member portal by clicking the '2020 Plan-Year Website' button at the top of this site and navigating to the Member Portal.

Attention

The 2021 Plan-Year Member Portal will be available on October 15, 2020. Check back then to log in.

Attention

Enrollment for the 2021 plan year begins October 15, 2020. Please check back then to start your enrollment. If you are interested in enrolling for a 2020 Stanford Health Care Advantage plan at this time, you may access the enrollment option via the 2020 plan-year website.

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